Utility trailer manufacturer
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While a bullet aimed at the clerks is hard to imagine here, it's the people up front who are more likely to take verbal abuse or threats from disgruntled citizens.
'That's our first point of contact,' Coughlin said.
Improved security also extends to the armory, a previously nonexistent room.
Coughlin preferred not to publicize where officers' weapons had been kept, but a quick walk through the old facility would make it obvious to anyone that there was no appropriate location for firearms.
Out of the weather
There also was no garage or even a carport.
Rain, snow, sleet or hail, officers had to escort any 'guests' through the parking lot, which would be an extra challenge if the person isn't willing. And the vehicles and their expensive electronic equipment were exposed to whatever Mother Nature had in mind that day.
To keep them ready and available for a quick response, Coughlin said cars often had to be kept running, which 'looks awful and wastes fuel.'
The drive-through garage, which will be heated to about 50 degrees in the winter, is much larger than the department needs at this point, with 15 stalls. VPD has only eight cars and a speed trailer now, but Middleton, the department's 25-year model, has 14 vehicles.
The new garage has an evidence area (suitable for holding cars or the dozens of bicycles found each year) and a sally port, which is an area of the garage where a car can unload a detainee straight into booking. But in addition to those more common features, it has a few bells and whistles that not all comparable departments can boast.
It is tall enough to accommodate ambulances, flatbed trucks or even fire engines, has quick-opening doors that rise almost two stories in about three seconds and doesn't have any of those pesky concrete support beams in underground garages that make maneuvering difficult and frequently lead to banged-up cars.
Special events
A more infrequently used, though essential, function in the police building is the area's emergency operations center.
Until now, when a severe storm, an evacuation order or a threat of a tornado was present, key public safety personnel would huddle in the small conference room at the east end of City Hall to monitor the weather and make safety judgments on road closings, clear school buses to run and serve as a resource and organization center if needed. That has happened 'four or five times' this year, Coughlin said, and would be crucial in a major event such as the Stoughton tornado of 2005 or the Lake Delton flooding this year.
But that room has no phone jacks, data ports or televisions, making weather monitoring an onerous task and communication even worse. The new room will have all those and can be assembled 'in a matter of minutes,' Coughlin said.
Its home is in the training center, a 400-square-foot room that includes a partition between a lecture area and a spot for physical training (such as for the Tasers that will be deployed in the next few months), and a 50-inch plasma screen (less expensive than a projector screen, Coughlin said).
And should Verona ever find itself in a situation like it did in 2003 - when federal, state and county investigators worked on a triple-homicide here and the whole base of operations had to move to downtown Madison - the conference room can be converted into a perfect spot for that.
'We're going to be better prepared to independently handle more significant investigations because our facilities will more easily accommodate that,' Coughlin said.
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